Shipping Policy

Shipping Policy

Thank you for choosing [Your Online Store Name] for your shopping needs. We are committed to providing you with a seamless shopping experience, including efficient and reliable shipping services. Please take a moment to review our shipping policy to understand how we handle shipments within New Zealand and Australia.

Shipping Methods:

We offer shipping services within New Zealand and Australia. All items will be shipped once they are fully paid for, including the shipping charges. Our standard shipping option is through standard post, and we also offer the option to upgrade to courier services if required.

Lost Shipments:

In the unfortunate event that a shipped item is lost in transit, we take full responsibility and will work diligently to resolve the issue. We will either replace the lost item, subject to availability, or provide a refund as per your preference.

Processing Time:
We understand the importance of receiving your purchased items promptly. We aim to ship out all purchases within 2 working days from the date of payment. In most cases, if your purchase is completed before 5:00 PM on a working day, we will strive to ship it out on the same day.

Shipping Locations:
We currently ship to addresses within New Zealand and Australia. Please ensure that the shipping address provided during checkout is accurate and complete to avoid delays or delivery issues.

Shipping Charges:
Shipping charges are calculated based on the shipping method chosen during checkout and the delivery location. The applicable shipping charges will be displayed before you complete your purchase.

Tracking Information:
For shipments using courier services, we will provide you with a tracking number once your order has been shipped. This allows you to track the status and estimated delivery date of your package.

Delivery Timeframes:
The estimated delivery timeframes vary based on the shipping method chosen and the destination. Standard post deliveries typically take 2 to 4 working days, while courier deliveries are usually faster, ranging from 1 to 3 working days.

Please note that delivery times may be subject to external factors beyond our control, such as weather conditions or unforeseen delays with the shipping carrier.

Thank you for trusting Dutix with your purchase. If you have any further questions or concerns about our shipping policy, please don't hesitate to contact us.